Terms of Service

Last Updated: June 2026

Welcome to MysteryBoxAustralia. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. Acceptance of Terms

By accessing or using the MysteryBoxAustralia website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website. Your continued use of our website constitutes your acceptance of these Terms of Service.

2. About Our Products

MysteryBoxAustralia sells pre-packed mystery boxes containing a surprise selection of genuine consumer products. The exact contents of each mystery box are intentionally undisclosed before purchase.

Product images displayed on our website are for illustrative purposes only unless otherwise stated. The items you receive may differ from promotional images while remaining consistent with the advertised mystery box category and value.

3. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel or limit any order at our discretion, including where we suspect fraud, unauthorized transactions, pricing errors, or misuse of promotional offers.

After an order has been placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order.

4. Pricing and Payments

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed.

Payments are processed securely through trusted third-party payment providers.

5. Shipping and Delivery

Delivery times provided are estimates only and may vary depending on your location, shipping carrier, weather conditions, or other circumstances beyond our control.

MysteryBoxAustralia is not responsible for delays caused by shipping providers once your order has been dispatched.

Please ensure your shipping address is accurate before completing your purchase.

6. Mystery Box Nature

By purchasing a mystery box, you acknowledge and accept that:

• The contents are intentionally a surprise.

• Boxes may contain different products between customers.

• Receiving different items than another customer is part of the mystery box experience.

• Personal preference regarding the contents does not constitute a fault.

The surprise element of the product is a core feature of the purchase.

7. Returns and Refunds

Returns, refunds and replacements are handled in accordance with our Return & Refund Policy and Australian Consumer Law.

Nothing in these Terms limits your rights under the Australian Consumer Law.

8. Intellectual Property

All website content, including text, logos, graphics, images, branding, product descriptions and other materials, is the property of MysteryBoxAustralia unless otherwise stated.

You may not reproduce, copy, distribute or use any content from our website without our prior written permission.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with the operation or security of the website.

• Submit false or misleading information.

• Engage in fraudulent or abusive purchasing behaviour.

• Copy or exploit any part of the website without permission.

10. Limitation of Liability

To the maximum extent permitted by law, MysteryBoxAustralia shall not be liable for indirect, incidental or consequential damages arising from your use of the website or purchase of our products.

Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on this website. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Any disputes arising from these Terms or the use of our website shall be subject to the jurisdiction of the courts of Victoria, Australia.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MysteryBoxAustralia

Email: info@mysteryboxaustralia.com.au

Business Address:
Suite 329/98-100 Elizabeth Street
Melbourne, VIC 3000
Australia

Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (AEST)
Sunday: Closed